Recently, you may have had a visit from Communication Network Services along with some visitors from Language Line Services crawling under desks and looking in your corners, asking you questions about your interpreting needs. Together with Language Services LLUSS has created an initiative to strengthen its ability to service the organization’s limited-English speaking patients and visitors. Sometimes, without realizing it, you may be using non-verbal skills to interpret for a patient or you may be relying on a relative or even a minor to interpret. These instances could bring you unknowingly out of compliance.
Each Unit or Department in the MC, CHC, EC, and FMO are being outfitted with new language line dual handset phones or devices that will allow the Units’ staff to easily reach an interpreter. The dual handset 
phones will automatically dial our in-house interpreters at LLUMC Language Services extension 42445 first. If Language Services is busy or unavailable for interpretation it will automatically connect to Language Line Services. You will be asked for your Department’s information. That information has been pre-printed on each phone for your convenience.
You can still dial from any LLUSS extension to connect to an in-house interpreter by dialing x42445 and again if they are busy you will be connected to a menu, which will give you the option of leaving a message for the in-house interpreter and automatically page them, or you can hang up and page an in-house interpreter at pager # 3715, or you can be connected directly to Language Line Services.