We dreamed, planned, trained, and prepared …
What LLEAP means
Loma Linda Electronic Access Portal is an electronic medical records program designed by Epic Systems Corporation. Prior to LLEAP going live on February 5, we had many disparate systems for managing clinical operations and billing.
LLEAP provides a single platform to support patient-centered care across all clinical departments while reducing fragmentation, improving quality, and managing cost.
We believe it will be an essential tool for giving patients seamless access to their own health care.
Here’s what’s happening
With LLEAP having gone live February 5, we want to first thank you for all of your hard work and dedication as we continue transitioning to the new integrated system.
While we expect some extra challenges during this critical transition, we want to ensure that we continue our commitment to a faithful patient-centered experience. We all know how easy it is to get focused on the process and to forget the need to take care of others, including our patients, families, physicians and each other.
Here is a brief statement to help you introduce LLEAP to our patients, families, and visitors. Please remember a smile and a helpful attitude go a long way.
“We are currently upgrading to a new electronic system. The system will allow for a single patient record across our health system and will help us to better serve our patients. We thank you for your patience as we improve our ability to provide the best possible care.”
We have included a list of resources available for you to help convey our regret should we temporarily fail to meet their expectations.
- If lobbies become crowded, you may advise families and visitors of the outdoor seating/patio areas available for their use.
- Escort visitors to their desired destination.
- Contact EVS or the Operations Command Center to obtain the following:
- Extra seating if the need arises
- Service recovery items such as coupons/gift certificates for the Gift Shop and Cafeteria
In order to help facilitate patient and visitor flows, provide additional support, and communicate the benefits of LLEAP, the following teams have adjusted their schedules to be prepared for potential back-ups in the outpatient and registration areas: Environmental Services, Hospitality Services, Security Services, and Food Systems & Operations.
Here's why
We have worked diligently to transition to LLEAP and we want to ensure that our patient experience as we go live continues to reflect utmost care and faithful service.
Questions?
Please contact your manager/director.