The 2018 upgrade of the Epic electronic medical record system — known at Loma Linda University Health as LLEAP (Loma Linda Electronic Access Portal) — is almost here.
The key dates to know are as follows:
• Sept. 21–Nov. 12 — Production "freeze"
Non-critical changes to LLEAP will be temporarily suspended to ensure technical stability prior to and following the upgrade.
• Saturday, Oct. 20 — System downtime
LLEAP will be unavailable for four to six hours, beginning at 10 p.m.
• Sunday, Oct. 21 — Go Live
Epic’s 2018 upgrade will go live across Loma Linda University Health.*
Education and support
Super Users will be the first line of troubleshooting support for staff. Super Users will work with the Service Desk on any issues they are unable to resolve. Providers who seek technical support should contact the Service Desk directly, as they do not have Super Users.
Employees can stay current on important updates in tools and workflows by reviewing documentation in their Learning Home Dashboard in LLEAP (see example) and in OWL Portal.
In addition, the LLEAP “play” (PLY) environment has already been upgraded and allows employees to practice using the new system without impacting patient care.
For further information, visit One Portal’s Epic 2018 upgrade page or email Epic2018Upgrade@llu.edu.
* With the exception of LLU Medical Center – Murrieta, which will adopt LLEAP as its electronic medical record system on Nov. 4.