A software update to Cisco telephony will create brief, intermittent downtimes from Sunday, Sept. 16, at 9 a.m. through Monday, Sept. 17, at 6 a.m.
During this time, individual Cisco phones will freeze for a few seconds while the update is applied. Older Nortel phones will not be affected.
If necessary, employees should follow backup procedures for Code Blue or urgent activation requests (use of emergency gray phones). Overhead announcements will be used for emergency activations during a service interruption.
Please contact the Service Desk at ext. 48889 to address any questions.