A new customer service model is live for the human resource management department at Loma Linda University Health.
“Through this new concept, you only have to remember one email, one phone number and one website for all needs and services,” says Lizette Norton, assistant vice president for human resource management. The new system debuted at the beginning of January.
Email: humanresourcemgt@llu.edu
Phone: 909-651-4001 or ext. 14001
Website: one.lluh.org/hr
Customer service representatives will answer any HR question received by telephone or email. When the question or situation must be referred to a specialist, the customer service representatives will do so utilizing a case management system and collaborate with subject matter experts in HR to expedite resolutions.
The department is also updating its website to include FAQ and frequently requested forms and documents.
“We sincerely hope that this updated HR customer service model will enhance how we serve you,” Norton says. “We remain committed to excellence through our daily interactions. It is our pleasure to partner with you as we work together to serve our community.”