Loma Linda University Health is debuting a new information services customer portal for health care employees called ServiceNow. This will be the new online site to enter and track technical incidents, support service requests, client access requests and project optimization requests.
ServiceNow will go live at midnight July 3; the current service desk portal (LANDesk) will redirect customers to the new site. The portal will change in appearance and function to behave more like a typical online shopping experience.
“ServiceNow will better meet the current and future needs of the growing health system, including our CareConnect partners,” says Ryan Ashline, chief information services architect.
The following link for both information services members and their customers will become active at midnight July 3: https://lluh.service-now.com.
For more information, call the service desk at ext. 48889.
Note: Loma Linda University information services customers will continue to use the university helpdesk for technical support, reachable at ext. 48611.