Loma Linda University Health is pleased to announce an open house celebration of its full-service Web Center on Friday, January 10, from 8:30 a.m. to 2:00 p.m. The event will be held at the Web Center, located at 11165 Mountain View Avenue, Mountain View Plaza, suite 129.
The open house will give employees an opportunity to meet the Web Center’s 16-member team and learn about the many digital services available to LLUH entities.
Led by Jack Rose, executive director, the Web Center is designed to create and support an enterprise web strategy enhancing online access, communication, and engagement throughout LLUH. Under direction from the executive leadership council, the center is charged with supporting all departmental web initiatives and leading a unified, innovative evolution of lomalindahealth.org, llu.edu, VIP, and affiliated institutional web sites. In addition, the center is coordinating social media throughout the organization using appropriate LLUH social media channels.
"The Web Center enables LLUH to enhance and optimize our web presence to meet the rapidly evolving needs of our internal and external customers," says Rose. "With a dedicated, on-site team of technical and creative web experts, we are able to quickly and effectively develop integrated online solutions to meet business objectives. I'm excited to apply our broad expertise to serve our patients, students, employees, and many other audiences as we support their engagement across all LLUH web properties.”
Since its inception earlier this year, the Web Center has processed more than 2,500 tickets and has completed in excess of 50 projects for LLUH entities. Completed projects include new or refreshed Internet web sites for the Proton Treatment and Research Center, Institute for Community Partnerships, and Life on the Line along with new initiatives on VIP such as the Nursing News blog.
According to Rose, the Web Center team has collaborated with a number of groups throughout campus and looks forward to continuing to help optimize all facets of LLUH’s web presence.
"While there is significant work ahead,” he says, “we have made great strides the past eight months in working with business partners to enhance and support their business objectives. We look forward to continuing our work with stakeholders across the organization and developing compelling web solutions to support the LLUH mission."
Web Center services
LLUH departments are encouraged to contact the Web Center for any web-related needs. By engaging the Web Center, employees can now rely on one unified support resource for help with creating new websites, maintaining or enhancing existing web sites, and for other web projects as needed.
The Web Center offers a variety of digital services, including:
- web site creation and maintenance: comprehensive support involving web design, development, content optimization, and user experience
- search engine marketing and search engine optimization: increasing visibility on search engines such as Google
- web analytics: measuring success in reaching business objectives
- social media coordination: engaging target audiences and communicating brand messages using appropriate LLUH social media channels
- web application services: support and training for web-based applications essential to the development and maintenance of LLUH web properties
Requesting Web Center support
LLUH departments can engage Web Center services by opening a service request or incident ticket in the Service Desk Portal on VIP. Service requests are to be used for new projects, web site redesigns, or maintenance/update requests. Incident tickets are for break/fix requests such as page or document errors on a web site. Customers can follow the progress of a submitted ticket to completion via provided tracking numbers.