Loma Linda University Information Systems


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Video Production — Desktop Studio


Jason Zadra, Video Production Engineer, jzadra@llu.edu

Beth Barber, Instructional Technologist, ebarber@llu.edu

Ted Walker, Video Conferencing Engineer, twalker@llu.edu

Service goals

Assist faculty and staff in learning how to use consumer based products for video creation.

  • Recording
  • Post-production editing
  • Publishing

Service planning and review process

Semi-Annually Fall and Spring Quarters

  • University Faculty Council
  • Learning and Technology Committee Review Fall and Spring

How to initiate service

There are three ways of initiating service:

  • Email edtech@llu.edu
  • Call Jason Zadra x42075
  • Call LLU helpdesk x48611

Expected activities

  1. Open a service ticket.
  2. Follow-up per “Expected Service Levels” below.

Expected service levels

PrioritySample IssueResponse TimeResolution Time
Normal Request for training 1-3 days One to two week

Information Services A to Z

Information Systems values

  • Service with a smile
  • Reachable
  • Available resources
  • Organized system
  • Internal Communication
  • Equipment maintenance reliable
  • Product or service knowledge
  • Forward thinking
  • Listening well – understanding message
  • Can do attitude – Service oriented
  • Internal Collaboration
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