Loma Linda University Information Systems

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Media Duplication

 

Service goals

Help faculty duplicate assets

How to initiate service

Email us at edtech@llu.edu

Expected activities

  • Receive asset
  • Convert asset to expected media
  • Duplicate media

Expected service levels

Complexity LevelSample IssueResponse TimeResolution Time
Complexity LevelSample IssueResponse TimeResolution Time
Normal   1-3 day Per project
High   24 hours Per project
Escalated (service fee)   0-4 hours (after hours: next business day) TBD

* Expected service levels are assumed to be normal unless otherwise specified.

Information Services A to Z

Information Systems values

  • Service with a smile
  • Reachable
  • Available resources
  • Organized system
  • Internal Communication
  • Equipment maintenance reliable
  • Product or service knowledge
  • Forward thinking
  • Listening well – understanding message
  • Can do attitude – Service oriented
  • Internal Collaboration
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