Loma Linda University Information Systems

Helpdesk

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Media Duplication

Personnel

Reuben Quijano, Events Media Engineer

Jason Zadra, Video Production Engineer

Service goals

Help faculty duplicate assets

How to initiate service

Navigate to the Educational Technology Services website at myllu.llu.edu/teachingandlearning. Click on the services tab and select Courseware Development

Expected activities

  • Receive asset
  • Convert asset to expected media
  • Duplicate media

Expected service levels

Complexity LevelSample IssueResponse TimeResolution Time
Complexity LevelSample IssueResponse TimeResolution Time
Normal   1-3 day Per project
High   24 hours Per project
Escalated (service fee)   0-4 hours (after hours: next business day) TBD

* Expected service levels are assumed to be normal unless otherwise specified.

Information Services A to Z

Information Systems values

  • Service with a smile
  • Reachable
  • Available resources
  • Organized system
  • Internal Communication
  • Equipment maintenance reliable
  • Product or service knowledge
  • Forward thinking
  • Listening well – understanding message
  • Can do attitude – Service oriented
  • Internal Collaboration
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