Loma Linda University Information Systems

Helpdesk

Need help? Call the LLU Helpdesk.

Video Capture and Streaming

 

 

Service goals

ETS is committed to assist faculty and staff in providing effective educational assets through the use of Video Streaming technologies.

Service planning and review process

Semi-Annually Fall and Spring Quarters

  • VP Finance
  • Joint Officers and Deans

How to initiate service

Ways of initiating service:

  • Email edtech@llu.edu
  • Email jzadra@llu.edu
  • Call extension 44748

Expected activities

  1. Follow-up per “Expected Service Levels” below.
  2. Complete Media Request Form.
  3. Initial consultation with Video Production Engineer
  4. Determine if event needs to be staffed.
    • If Staffed see Event Media Support above
  5. Assess site to ensure appropriate wired connectivity.
  6. Up-And-Running training on Video Streaming technologies
  7. Ensure availability of required equipment.
  8. Test equipment
  9. Schedule delivery or pick up, if needed
  10. Follow-up survey.

Expected service levels

Complexity LevelSample IssueResponse TimeResolution Time
Simple (single camera, no staff) Simple lectures 1-3 days Week 1: Initial Consult and Site Assessment

Week 2: Recording Sessions

Information Services A to Z

Information Systems values

  • Service with a smile
  • Reachable
  • Available resources
  • Organized system
  • Internal Communication
  • Equipment maintenance reliable
  • Product or service knowledge
  • Forward thinking
  • Listening well – understanding message
  • Can do attitude – Service oriented
  • Internal Collaboration
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