Loma Linda University Information Systems

Helpdesk

Need help? Call the LLU Helpdesk.

Equipment Delivery

Personnel

Ronson Wolf, Events Media Engineer, rwolf@llu.edu

Ted Walker, Video Conferencing Engineer, twalker@llu.edu

Jason Zadra, Video Production Engineer, jzadra@llu.edu

Service goals

The following equipment is available for on campus delivery:

  • Video Projectors
  • Audio equipment (speakers, sound boards, microphones)
  • Video Cameras (tripods)
  • Document Cameras

Service planning and review process

Semi-Annually Fall and Spring Quarters

  • VP Finance
  • Joint Officers and Deans

How to initiate service

There are three ways of initiating service:

Expected activities

  1. Follow-up per “Expected Service Levels” below.
  2. Assess their needs
  3. Complete Media Request Form.
  4. Ensure availability of required equipment.
  5. Test equipment
  6. Schedule delivery or pick up
  7. Follow-up survey.

Expected service levels

PrioritySample IssueResponse TimeResolution Time
Normal Delivery of projectors, sound systems and video cameras. 1-3 days Please allow one week advanced notice.

Information Services A to Z

Information Systems values

  • Service with a smile
  • Reachable
  • Available resources
  • Organized system
  • Internal Communication
  • Equipment maintenance reliable
  • Product or service knowledge
  • Forward thinking
  • Listening well – understanding message
  • Can do attitude – Service oriented
  • Internal Collaboration
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