Loma Linda University Information Systems

Helpdesk

Need help? Call the LLU Helpdesk.

Classroom Technology Support

Personnel

Ted Walker, Video Conferencing Engineer, twalker@llu.edu

Ronson Wolf, Events Media Engineer, rwolf@llu.edu

Beth Barber, Instructional Technologist, AV troubleshooting, ebarber@llu.edu

Service goals

  • ETS is committed to assist faculty and staff in providing effective education through the use of Classroom technologies. We aim to inspire and empower you to make your class even better, and more importantly, a place that will engage students.

Service planning and review process

Semi-Annually Fall and Spring Quarters

  • VP Finance
  • Joint Officers and Deans

How to initiate service

There are three ways of initiating service:

Expected activities

  1. Follow-up per “Expected Service Levels” below.
  2. Meet with event organizer to determine media needs.
  3. Ensure that event is registered in the Events Management System, if appropriate.
  4. Complete Media Request Form.
  5. Ensure availability of required equipment.
  6. Coordinate staff to manage the events.
  7. One Business day prior to event: Follow-up with event organizer to confirm all details.
  8. Hour before event: All staff and media technology should be onsite and prepared.
  9. Staff should be dressed in business casual attire (collared shirts and slacks).
  10. Staff will provide day-of-event phone number to event organizer.
  11. Follow-up survey.

Information Services A to Z

Information Systems values

  • Service with a smile
  • Reachable
  • Available resources
  • Organized system
  • Internal Communication
  • Equipment maintenance reliable
  • Product or service knowledge
  • Forward thinking
  • Listening well – understanding message
  • Can do attitude – Service oriented
  • Internal Collaboration
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