Loma Linda University Information Systems

Helpdesk

Need help? Call the LLU Helpdesk.

Event Media Support

Personnel

Ronson Wolf, Events Media Engineer, rwolf@llu.edu

Ted Walker, Video Conferencing Engineer, twalker@llu.edu

Jason Zadra, Video Production Engineer, jzadra@llu.edu

Service goals

  • Schedule events through the Events Management System Calendar
  • Schedule audio and video support for each event

Service planning and review process

Semi-Annually Fall and Spring Quarters

  • VP Finance
  • Joint Officers and Deans

How to initiate service

There are three ways of initiating service (please provide at least 30 days advance notice):

Expected activities

  1. Follow-up per “Expected Service Levels” below.
  2. Meet with event organizer to determine media needs.
  3. Ensure that event is registered in the Events Management System, if appropriate.
  4. Complete Media Request Form.
  5. Ensure availability of required equipment.
  6. Coordinate staff to manage the events.
  7. One Business day prior to event: Follow-up with event organizer to confirm all details.
  8. Hour before event:  All staff and media technology should be onsite and prepared.
  9. Staff should be dressed in business casual attire (collared shirts and slacks).
  10. Staff will provide day-of-event phone number to event organizer.
  11. Follow-up survey.

Expected service levels

PrioritySample IssueResponse TimeResolution Time
Major Event Setup Events with one of the following:
  • involving hundreds of people.
  • significant external constituents.
  • Significant media resources.
1-3 days Planning should take place four to six weeks prior to the event.

Details should be confirmed one week prior to the event.

Final confirmation one business day prior to event.

Setup and ready one hour prior to event.

Minor Event Setup Events requiring simple AV support 1-3 days Planning should take place one to two weeks prior to the event.

Final confirmation one business day prior to event.

Setup and ready one hour prior to event.

Information Services A to Z

Information Systems values

  • Service with a smile
  • Reachable
  • Available resources
  • Organized system
  • Internal Communication
  • Equipment maintenance reliable
  • Product or service knowledge
  • Forward thinking
  • Listening well – understanding message
  • Can do attitude – Service oriented
  • Internal Collaboration
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