Loma Linda University Information Systems

Helpdesk

Need help? Call the LLU Helpdesk.

Learning Tools Support

Personnel

Floyd Palitang, Applications Analyst, fpalitang@llu.edu

Beth Barber, Instructional Technologist, ebarber@llu.edu

Service goals

  • Analyze new and existing learning tools.
  • Recommend and implement appropriate learning tools as an integral component of course development.
  • Provide training for learning tools by providing individual and group workshops.
  • Provide user support thorough prompt communication and concise documentation.

Service planning and review process

Semi-Annually Fall and Spring Quarter

  • Learning and Technology Committee Review Fall and Spring
  • Joint Officers and Deans

How to initiate service

There are three ways of initiating service:

  • Email edtech@llu.edu
  • Call Floyd Palitang x49719
  • Call helpdesk x48611

Expected activities

  1. We will open a service ticket.
  2. Follow-up per “Expected Service Levels” below.
  3. Schedule individual or group training, as necessary.

Expected service levels

PrioritySample IssueResponse TimeResolution Time
Project Survey Creation, Canvas Course Startup, Faculty training 1-3 days One to two weeks.
Normal Troubleshooting 4-8 hours One to three days
Critical Course not working. Students unable to access course materials 4 hours Continuous effort

Information Services A to Z

Information Systems values

  • Service with a smile
  • Reachable
  • Available resources
  • Organized system
  • Internal Communication
  • Equipment maintenance reliable
  • Product or service knowledge
  • Forward thinking
  • Listening well – understanding message
  • Can do attitude – Service oriented
  • Internal Collaboration
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