Loma Linda University Information Systems

Helpdesk

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Courseware Development

Personnel

Beth Barber, Instructional Technologist, ebarber@llu.edu

Floyd Palitang, Applications Analyst, fpalitang@llu.edu

Service goals

We will help faculty with course development, assessment and modifications.

Service planning and review process

Semi-Annually Fall and Spring Quarters

  • University Faculty Council
  • Learning and Technology Committee Review Fall and Spring
  • Academic Deans
  • Joint Officers and Deans

How to initiate service

There are three ways to initiate services:

Expected activities

  1. Open a service ticket.
  2. Follow-up per “Expected Service Levels” below.
  3. Analysis
    • Identify resource requirements and the sequence of events in the development process.
    • Determine the skills and knowledge that must be taught and produce the course learning objectives and an instructional sequence.
  4. Design
    • Select appropriate delivery method.
    • Develop storyboards and media.
  5. Develop
    • Produce the instructional materials for the instructor and the learner.
    • Run a training pilot, if desired.
  6. Implementation
    • Deliver or publish final material for use.
    • Launch the course.
  7. Evaluation
    • Review educational effectiveness.
    • Revise course materials, as needed.

Expected service levels

Complexity LevelSample IssueResponse TimeResolution Time
New course module with new content   1-3 days Typical eight week production schedule. (Your project may vary.)

Week 1-2 Analysis and Preplanning

Week 3-4 Design Activities

Week 5-7 Develop

Week 8 Implementation

Translate course module from pre-existing content Material intended to be used independent of an instructor. 1-3 days Typical six week production schedule. (Your project may vary.)

Week 1 Analysis and Preplanning

Week 2-3 Design Activities

Week 4-5 Develop

Week 6 Implementation

Updating Existing Course Module Course previously developed by ETS 1-3 days Two Weeks
Course Module Broken Course module non-functional 1 day Continuous effort

Information Services A to Z

Information Systems values

  • Service with a smile
  • Reachable
  • Available resources
  • Organized system
  • Internal Communication
  • Equipment maintenance reliable
  • Product or service knowledge
  • Forward thinking
  • Listening well – understanding message
  • Can do attitude – Service oriented
  • Internal Collaboration
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