Roger Hadley, MD, chief of staff, LLU Medical Center, and dean of the School of Medicine, has been named founding medical director for Healing Hands. Healing Hands is a grateful patient program to connect with patients who want to change the world by giving back to Loma Linda University Health. In addition to his other responsibilities, Dr. Hadley has committed to leading the way as Loma Linda University Health develops this new program.
“I am thrilled that LLUH is establishing this critical program,” says Richard Hart, MD, DrPH, president of Loma Linda University Health. “This is certainly best practice around the country. We are confident this will strengthen our patient experience and expand opportunities for grateful patients and families who have a desire to give and make a difference for other lives to be touched though our care.”
When a patient receives care at LLUH, he or she is often inspired to give back. From physicians and nurses to the staff at the front desk, each team member often goes the extra mile to create an exceptional experience. When the patient’s desire to give back meets the institutional need for philanthropic support to expand and grow, the Healing Hands program will be there to help make the biggest impact. Recently, an extraordinary experience at LLUH inspired a gift of $500,000 because of the excellent care a patient received.
“This program will allow patients and families to tangibly get involved in saving and changing lives we touch here at LLUH every day,” says Rachelle Bussell, CFRE, senior vice president for advancement. “For many, giving can be an important part of healing.”
Pauline Deeb is the director of Healing Hands, appointed in March of 2013. She has been instrumental in developing the program from its inception, alongside Dr. Hadley. She will be working closely with physicians and health care providers to support friends of LLUH, those who have given generously to support the institution and will help it grow in the future. Lisa Wright, hired April 2013, is the new executive director of philanthropy, and will be devoting time to the management of Healing Hands. Additionally Nicole Orr, senior development officer for the School of Allied Health Professions, will be key in the development and growth of the program across the LLUH system.
The success of Healing Hands first and foremost depends on the excellent care provided to patients. Next, it depends on all involved to communicate effectively and implement best practices for grateful patient programs. Physicians and caregivers are invited to attend training provided by Advancement Resources on August 12 and 13.
More information on this special training will be announced in the coming months. Be on the lookout for physician referral cards for patients who express interest in giving back, and brochures in departments that show patients and families how to recognize caregivers through giving.
“We look forward to successfully implementing Healing Hands, and the opportunity this provides for LLUH to grow,” says Ms. Deeb.
Questions about the Healing Hands program should be directed to (909) 558-4438.
