The Campus Connector: NOV 2014 http://myllu.llu.edu/syncall/communityhome/?communityId=6882 The Campus Connector is published by the Community Outreach and Patient Experience Department and contains messages that are relevant to East Campus and Heart & Surgical Hospitals. This monthly publication is intended to help sustain teamwork and a sense of 'community' between our two hospitals. If you have any ideas or news items you would like to see included in this publication, please send them to prpayne@llu.edu. All submissions will be edited for content and readability. en-us Tue, 27 Aug 2024 03:16:22 -0700 SyncAll RSS 1.0 6882:19209 <![CDATA[Message From Lyndon's Desk]]> Lyndon Edwards Giving Thanks in All Circumstances…

The apostle Paul in his final admonitions to the members of the church in Thessolanica penned these words found in 1st Thessalonians 5: 16-18: Rejoice always, pray continually, give thanks in all circumstances; for this is God’s will for you in Christ Jesus.  As we approach the Thanksgiving holiday, our conversation usually turns to things we appreciate and are thankful for.  Rarely do I ever hear people give thanks for things that cause distress or pain.  Our general inclination is to be thankful for things that make us happy.  It seems odd, then, that Paul would instruct the Thessalonians to give thanks in all circumstances.  I don’t know about you, but all my circumstances aren’t good.  If you read the sequence of verses as one complete thought and not as three unrelated admonitions, you’ll notice how tied together they are.  Paul first instructs to rejoice always.  How is that possible? We’re constantly bombarded by issues and circumstances that hardly bring joy to our lives. Paul's next statement helps us to understand how being joyful and then being thankful in all circumstances is really possible. Joyfulness and thankfulness in all circumstances can only be realized through a connection with God. Paul describes that connection by writing that we should "pray continually". He is not only referring to the formal prayer we're all familiar with. To pray continually means that we are connecting to God on a consistant basis. Those who “pray continually” recognize God’s consistent presence leading and guiding through all of their circumstances.

 

In this edition of the Campus Connector we share the story of the PossAbilities program and it’s new title sponsor, Quest Diagnostics.  We are very excited that Quest has decided to partner with LLUH in this important community outreach program. Quest is an international company that allows us a much wider platform to share the wonderful work that we’re doing in the community.  The other part of this story is that earlier this year we weren’t sure if the program would have a corporate sponsor, at all.  God gave us an amazing opportunity to go from a place of comfort embodied in our relationship with San Manuel Band of Mission Indians who have supported PossAbilities financially for many years to uncharted territory where we weren’t sure we would have a sponsor.  God blessed us amazingly with this opportunity with Quest. But, He was also blessing when we didn’t know if we had a sponsor for 2015-2017.  In another of the Apostle Paul’s letters, he writes, “And we know that in all things God works for the good of those who love Him, who have been called according to His purpose.  I believe that Loma Linda University Health has been “called according to his purpose”.  As a result, despite sometimes challenging circumstances, we can be joyful and thankful because our connection with God guarantees that things will work out for our good.  In this Thanksgiving season, I pray that your connection with God grows stronger so that you can experience joy and thankfulness regardless of your circumstances. 

 

God Bless,

Lyndon Edwards

Vice President & Administrator

Loma Linda University Medical Center, East Campus

Loma Linda University Heart & Surgical Hospital

]]> Mon, 10 Nov 2014 10:54:58 -0800 6882:19309 <![CDATA[LLU PossAbilities Has New Title Sponsor!]]> Pedro R. Payne, Ph.D. Starting in January 2015 LLU PossAbilities will have a new Title Sponsor. Loma Linda University Medical Center is pleased to welcome Quest Diagnostics as a partner and financial supporter of the PossAbilities program. The new 3-year sponsorship agreement will help the program continue to provide new direction and hope for people with diverse disabilities.

"We would like to thank our Founding Partner, the San Manuel Band of Mission Indians, for the support they offered us over the last 5 years. We now take our first steps into the future with our new Title Sponsor, Quest Diagnostics. With this new collaboration we look forward to a fruitful partnership that will last for many years." Pedro R. Payne, Ph.D., Director of PossAbilities.

]]> Wed, 12 Nov 2014 09:50:50 -0800 6882:18070 <![CDATA[East Campus Hospital Receives National Recognition!]]> Pedro R. Payne, Ph.D. Path to Excellence award recipients were selected from the National Research extensive database of clients within ten categories (a. bed size 300 or more; b. bed size between 100 to less than 300 c. bed size fewer than 100; d. children’s hospitals; e. CG CAHPS adult users; g. pediatric CG CAHPS users; g. improvement planner users; h. patient outreach users; i. hospitals eligible for inpatient value-based purchasing; j. HCAHPS enhanced users) to achieve a top-two ranking of top performing or most improved patient experience scores, over the last four quarters, Q2 2013-Q1 2014 (April 2013-March 2014) in the overall rating questions (except in the case of the Value-based Purchasing where performance on all HCAHPS measures were evaluated and on the HCAHPS enhanced users where Patient-centered Dimensions of Care were evaluated). - See more at: http://www.nationalresearch.com/about/symposium-2014/symposium-award-programs/path-to-excellence-award-program/#sthash.WDUNktBO.dpuf
Path to Excellence award recipients were selected from the National Research extensive database of clients within ten categories (a. bed size 300 or more; b. bed size between 100 to less than 300 c. bed size fewer than 100; d. children’s hospitals; e. CG CAHPS adult users; g. pediatric CG CAHPS users; g. improvement planner users; h. patient outreach users; i. hospitals eligible for inpatient value-based purchasing; j. HCAHPS enhanced users) to achieve a top-two ranking of top performing or most improved patient experience scores, over the last four quarters, Q2 2013-Q1 2014 (April 2013-March 2014) in the overall rating questions (except in the case of the Value-based Purchasing where performance on all HCAHPS measures were evaluated and on the HCAHPS enhanced users where Patient-centered Dimensions of Care were evaluated). - See more at: http://www.nationalresearch.com/about/symposium-2014/symposium-award-programs/path-to-excellence-award-program/#sthash.WDUNktBO.dpuf
Path to Excellence award recipients were selected from the National Research extensive database of clients within ten categories (a. bed size 300 or more; b. bed size between 100 to less than 300 c. bed size fewer than 100; d. children’s hospitals; e. CG CAHPS adult users; g. pediatric CG CAHPS users; g. improvement planner users; h. patient outreach users; i. hospitals eligible for inpatient value-based purchasing; j. HCAHPS enhanced users) to achieve a top-two ranking of top performing or most improved patient experience scores, over the last four quarters, Q2 2013-Q1 2014 (April 2013-March 2014) in the overall rating questions (except in the case of the Value-based Purchasing where performance on all HCAHPS measures were evaluated and on the HCAHPS enhanced users where Patient-centered Dimensions of Care were evaluated). - See more at: http://www.nationalresearch.com/about/symposium-2014/symposium-award-programs/path-to-excellence-award-program/#sthash.WDUNktBO.dpuf

Loma Linda Medical Center East Campus receives 2014 Path to Excellence Award!

National Research recognized top performing organizations at the 20th NRC Picker Patient-Centered Care Symposium September 7 – 9 in San Diego, California. Path to Excellence award recipients were selected from the National Research extensive database of clients within ten categories. Loma Linda University Medical Center East Campus was awarded 'Most Improved Facility' for hospitals 100 to less than 300 beds. For the last 12 months LLUMCEC has been rated by patients as in the top 75th percentile rank. This marks the first time East Campus Hospital has been recognized with such a distinction.

"I was very surprised when we were notified that East Campus had won this award.  We didn’t even know there was an award and it wasn’t our goal to win one.   The award reflects the tremendous emphasis and effort we’ve applied to developing an excellent patient experience at East Campus.  Our team has worked diligently to implement  best practices in support of our focus on providing compassionate, patient-centered care.  Those efforts have resulted in the improved patient engagement scores that allowed us to be recognized by NRC-Picker.  We’re humbled and grateful to be acknowledged in this way by NRC and hope to use the award to inspire other on-going efforts on our campuses to achieve high-level results for patient engagement." Lyndon Edwards, Vice President & Administrator

Path to Excellence award recipients were selected from the National Research extensive database of clients within ten categories - See more at: http://www.nationalresearch.com/about/symposium-2014/symposium-award-programs/path-to-excellence-award-program/#sthash.WDUNktBO.dpuf
Path to Excellence award recipients were selected from the National Research extensive database of clients within ten categories - See more at: http://www.nationalresearch.com/about/symposium-2014/symposium-award-programs/path-to-excellence-award-program/#sthash.WDUNktBO.dpuf

 

]]> Thu, 30 Oct 2014 10:05:00 -0700 6882:19215 <![CDATA[11th Annual PossAbilities Celebration Dinner]]> Pedro R. Payne, Ph.D. Come join us for the 11th Annual Celebration Dinner
to be held on Sunday, December 7, 2014 at the

National Orange Show – Orange Pavilion Gate #9
90 South Arrowhead Avenue, San Bernardino, CA 92408

 

Dinner attire is CASUAL.  Admission is FREE but a reservation is REQUIRED for attendance.
Seating is limited to the first 700 guests!

 

Enjoy FREE entertainment, dinner, and the opportunity to fellowship with other members of PossAbilities, friends, and family!

 

Voluntary tax deductible donation opportunities will be available at the dinner.

 

Doors open at 5:00pm.
Social Hour & Photo Booth* 5:00 – 6:00 pm
Dinner Program 6:00 – 8:30 pm
Visiting Reception 8:30 – 9:00 pm
Deadline for event reservations is November 30, 2014.

 

*Photos will be available online after the event.

 

]]> Mon, 10 Nov 2014 11:30:41 -0800 6882:18068 <![CDATA[Welcome Our Newest Team Members]]> Pedro R. Payne, Ph.D. Please help me to welcome our newest team members to East Campus Hospital and Heart & Surgical Hospital. We are very glad they have decided to join us in offering the best patient experience of any hospital in the region. Our newest team members include:

Tracy Vuong - EC Perianesthesia

John Alexander S Macabuhay - EC Occupational Therapy

Nicolas D Chapman - EC Operating Room

Pamela A Albaugh - EC - Unit 1500 - Acute Rehab

Carissa Villarreal - EC Unit 1300 - Acute Inter

Monina R Buenbrazo - EC Unit 1300 - Acute Inter

Alberto Pena - EC Unit 1100 - Rehab

Elvi A Antwi - EC Unit 1100 - Rehab

Toua Lee - EC Unit 1100 - Rehab

Mercy Bliss B Gutman - EC Unit 1100 - Rehab

Suparpun Corhiran - EC Unit 1100 - Rehab

Helene Krista Cabagay - EC - Unit 1500 - Acute Rehab

Dzikamai L Bvundura - EC - Unit 1500 - Acute Rehab

Karen R Church - EC Unit 1100 - Rehab

Gloria S Tiu - EC Unit 1100 - Rehab

Irene Lizarraga - EC Unit 1200 - Surgical

Leonilynn M Wooljer - EC Unit 1300 - Acute Inter

Mae A Aguilar - EC Urgent Care

Theresa Ann Terry - EC Urgent Care

One-Hyun Schuler - EC Unit 1200 - Surgical

Brooke Bailey - EC Unit 1300 - Acute Inter

Cindy I Obando - HSH - Nutritional Services

Aimee Durante - HSH - Nutritional Services

Reichelle V Tado - EC Operating Room

Mariana Hernandez - EC Operating Room

Jennifer Sloop - EC Outpatient Rehabilitation

Mark Heraldo - EC Unit 1100 - Rehab

Phakamile N Tarusenga - EC Unit 1100 - Rehab

Johnson S Tolentino - EC Unit 1100 - Rehab

Rose Yvette Favela - EC Unit 1100 - Rehab

Steven A Zehms - EC Unit 1100 - Rehab

Mary Antonette A Mendoza - EC Unit 1400 - ICU

Dustin K Willis - EC Orthopedic Physical Therapy

John-Peter Zenthoefer - EC Orthopedic Physical Therapy

Christina L Stephens - EC - Rehab OP Administration

]]> Fri, 05 Sep 2014 10:04:28 -0700 6882:18069 <![CDATA[Lucky Ducklings]]> Meghan Krebs Earlier this spring a duck was discovered outside of East Campus laying four eggs under a tree. A gardener trying to be helpful, touched the eggs, and the mother abandoned them. When I was younger, I had hatched chickens and ducks, and still had my incubator at home. I volunteered to take the eggs and try to hatch them. After many long weeks of waiting (roughly 45 days), all of the eggs finally hatched. I raised them in a rubbermaid container in my spare bedroom until they were large enough to be outside on their own. I would later find out that there were three females and one male based on their coloring. I then found them a good home with a friends family on their large property with plenty of other poultry to play with. Now they swim in a pond all day and relax. I named them Dewey Deborah, Lewey Lyndon, Daffy Karla and Hewey Jan.

]]> Mon, 03 Nov 2014 10:05:00 -0800 6882:18344 <![CDATA[Campus Quick Notes]]> Pedro R. Payne, Ph.D.
  • As of the month of October, 2014 our avg daily census at East Campus Hospital (EC) was 66 and 8 for Heart & Surgical Hospital (HSH). Employee engagement scores are up! East Campus showed a positive increase over 2012 (+0.08) AND increased the percentage of “Engaged” employees from 53% engaged to 58% AND decreased the percentage of “Not Engaged” and “Actively Disengaged” employees by 4% and 1% respectfully. MOST NOTABLE IMPROVEMENT: Increased ratio of engaged vs. disengaged employees from 7.57:1 (best practice = 8:1) to 9.67:1 WOW! Heart & Surgical Hospital also showed significant increase of +0.13 since the last survey administration. Overall, HSH employee emgagement is at 55%.
  • According to the National Research Corporation, HSH has had a rolling 12-month patient satisfaction score in the 90th percentile! This places HSH among the top hospitals in the nation in terms of patient satisfaction!!! WAY TO GO!
  • Our FTEs per Adjusted Occupied Bed score for EC was 4.27 FTEs and 9.22 FTEs for HSH. According to these latest dashboard metrics both hospitals are performing well below their targets which indicates increased efficiency in staffing.
  • Finally, both hospitals received over 30 positive comments from actual patients as reported by National Research Corporation. Well done team. Let's keep it up!
    • ]]>     Mon, 27 Oct 2014 17:10:00 -0700     6882:18347 <![CDATA[The Lighter Side]]> Pedro R. Payne, Ph.D. Let us always remember our HIPAA responsibilities! ]]> Wed, 22 Oct 2014 17:25:00 -0700 6882:19222 <![CDATA[November 2014 Edition]]> The Campus Connector is published monthly by the Community Outreach and Patient Experience Department for employees of East Campus and Heart & Surgical Hospitals. For story submissions contact: prpayne@llu.edu.

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